Privacy Policy

Next Gen Auto Body ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit nextgenautobody.shop, request an estimate, or use our collision repair services in Arcadia, California.

1. Information We Collect

We collect information you voluntarily provide, including:

• Contact details: name, phone number, email address, ZIP code.
• Vehicle information: year, make, model, VIN, photos of damage.
• Insurance information: carrier name, claim number, adjuster contact (when you choose to share it).
• Communications: messages you send us through forms, email, SMS, or phone.

We also collect limited information automatically, such as IP address, browser type, device type, pages visited, and referring URL, via cookies and similar technologies.

2. How We Use Your Information

• To provide estimates, schedule repairs, and complete the work on your vehicle.
• To communicate with you about your repair, including status updates via call, text, or email.
• To coordinate with your insurance carrier when you authorize us to do so.
• To improve our website, services, and customer experience.
• To comply with legal obligations, including tax, warranty, and recordkeeping requirements.

3. SMS / Text Messaging

If you provide your phone number, you consent to receive transactional text messages about your estimate, appointment, or repair. Message and data rates may apply. Reply STOP to opt out at any time. We do not sell or share your phone number with third parties for marketing.

4. How We Share Information

We do not sell your personal information. We share it only with:

• Your insurance company and adjuster, when you authorize us to handle a claim.
• Parts suppliers, sublet vendors (e.g., ADAS calibration, glass), and tow operators as needed to complete your repair.
• Service providers that help us run our website, scheduling, and communications.
• Law enforcement or regulators when required by law or to protect our rights.

5. Cookies and Analytics

We use cookies to keep the site functional and to understand how visitors use it. You can disable cookies in your browser settings, though some features may not work as intended.

6. Data Retention

We retain repair records, invoices, and related communications for as long as required by California law and our lifetime warranty obligations. We retain marketing contact information until you ask us to delete it.

7. Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA/CPRA), California residents may request to know what personal information we collect, request deletion, and request correction. To exercise these rights, contact us using the details below. We will verify your identity before responding and will not discriminate against you for exercising your rights.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when it was last revised.

11. Contact Us

Next Gen Auto Body
4100 Live Oak Avenue, Arcadia, CA 91006
Phone: (323) 702-0186
Email: info@nextgenautobody.shop